Mission and Vision

The primary purpose of the Office of Audiovisual Integration and Support for Learning Environments (AISLE) at UNC Charlotte is to design, maintain, and support effective and accessible learning environments for faculty, students, and staff.

The AISLE group of support units will responsibly meet the needs of faculty, students, and staff in the formal, informal, physical and digital learning environments of UNC Charlotte by using inclusive and iterative design, planning, and support practices with a primary focus on improving the end-user experience. The core commitments of the AISLE group are: (a) establishing and maintaining effective learning environments as a campus utility, (b) continuous assessing and responding to the needs of learning space users and campus support units, (c) researching and incorporating evidence-based, scalable, and sustainable learning space technologies, designs, and support practices with the goal of continual improvement of learning experiences at UNC Charlotte.

 

  1. Maintain the Office of Audiovisual Integration and Support for Learning Environments

    • Classroom Support Team

    • Audiovisual Integration Team

    • Academic Media Production Team

    • Emerging Media Communication Team

  2. Create and maintain formal, informal, physical, and digital learning spaces that support effective and accessible teaching, learning, and research.

  3. Facilitate inclusive learning space maintenance and design practices focused on improving learning space effectiveness and end-user experiences.

  4. Create meaningful partnerships with other campus learning space stakeholders using Memoranda of Understanding and Service Level Agreements.

  5. Create, and facilitate the creation of, high-quality, effective digital learning objects for supplemental and online learning experiences.

  6. Increase the effectiveness and efficient use of distance education learning spaces.

  7. Provide professionally relevant training for student workers in the areas of academic content production and digital technology design, installation, and maintenance.

  8. Maintain current knowledge of key trends, technologies, and support models with respect to effective learning environments.

  9. Conduct consistent and meaningful assessment of policies, guidelines, procedures, and operations with the intention of improving learning environments and end-user experiences.

 

Strategic Goal 1: Maintain the Office of Audiovisual Integration and Support for Learning Environments

  1. Use InfoComm market research, UNC system position comparisons, and productivity goals to determine and maintain appropriate staffing levels, salaries, and workloads.

  2. Hire, train, and retain qualified staff and provide appropriate career advancement opportunities.

  3. Establish required budget levels for each team within the AISLE group.

  4. Identify and acquire appropriate offices and operations space.

  5. Maintain and continue to acquire appropriate equipment, supplies, and tools.

  6. Continue to consult with the Classroom Support Services Advisory Committee to direct the activities of our office and formalize operational and membership guidelines that take multiple stakeholders (e.g., faculty, students, Facilities Management, ITS, Registrar’s Office, and Disability Services) into account.

 

Strategic Goal 2: Create and maintain formal, informal, physical, and digital learning spaces that support effective and accessible teaching, learning, and research.

  1.  Facilitate the installation, maintenance, and support of learning space technologies that meet evidence-based standards for teaching, learning and accessibility.

    • Plan relevant projects with support funding for replacement cycles as a basic requirement.

    • Upgrade all formerly departmentally owned learning spaces to digital audiovisual systems.

  2. Establish, fund, and implement the Classroom Conditions Assessment Program (CCAP) for the timely and regular refresh of University learning spaces.

  3. Establish MOU’s and SLA’s with partner units for the refresh and support of non-Registrar controlled learning spaces.

  4. Implement standard project management practices to guide design, planning, installation, and commissioning of learning space projects.

  5. Implement audiovisual systems commissioning guidelines to ensure environmental intelligibility specifications are adhered to and maintained.

  6. Conduct post-occupancy studies of newly commissioned learning spaces for the purpose of iterative improvements and timely and regular responses to user concerns and feedback.

 

Strategic Goal 3: Facilitate inclusive learning space maintenance and design practices focused on improving learning space effectiveness and end-user experiences.

  1. Promote with Disability Services, the Center for Teaching and Learning, Design Services, Distance Education, Capital Projects, Information Technology Services, Facilities Operations, and Building Environmental Services the continued refinement of and adherence to a range of technical and environmental specifications to serve as general guidelines for learning environment design, maintenance, and support.

  2. Implement physical learning space construction guidelines and promote their adherence by publishing them in the University construction manual

  3. Support the annual Classroom Summit of the UNC system and grow its membership base to include community colleges, private universities, and high schools in North Carolina.

  4. Implement multiple suggestion and feedback communication channels to inform the design of new learning spaces from the pre-planning through the post-construction period.

  5. Publish and maintain a list of projects and operational efforts, to include responses to stakeholder feedback, on AISLE website.

  6. Work closely with the Center for Teaching & Learning to inform the faculty, instructional staff and students about the effective use of learning environments via articles in existing campus newsletters, newspapers, and other media outlets. This should include information about the linkages between learning space design and teaching/learning modalities.

 

Strategic Goal 4: Create meaningful partnerships with other campus learning space stakeholders using Memoranda of Understanding and Service Level Agreements.

  1. Consult regularly with the Classroom Support Services Advisory Committee regarding suitable MOU and SLA use, structure, and content.

  2. Maintain and update the AISLE website to provide information about learning space design and use standards, a catalog of services and contacts, and student and instructor training resources to be used in MOU and SLA agreements.

  3. Implement quarterly MOU meetings to review and update agreements.

  4. Maintain a public document that identifies the steps, costs and key contacts involved in planning and implementing learning space design at UNC Charlotte to inform MOU and SLA agreements.

 

Strategic Goal 5: Create, and facilitate the creation of, high-quality, effective digital learning objects for supplemental and online learning experiences.

 

  1. Develop service portfolio for tiered production levels for digital content creation.

  2. Establish with Disability Services guidelines for “Born Accessible” best practices in creating accessible digital content.

  3. Formalize partnership with the Center for Teaching and Learning and Distance Education and create a comprehensive plan for scaling digital content production services to accommodate 38 new distance education courses annually.

  4. Establish and fund the Academic Multimedia Production Team and determine scaling strategies for production services and training.

  5. Establish digital content production checkout program in partnership with Atkins Library.

  6. Include in MultiMedia Integration Services fund paid production services for digital signage, website, and promotional content to fund emerging media equipment and software purchases. Establish MOU with Broadcast Communications to set clear division of operations in paid content production services.

  7. Complete One-Touch studio for digital content self-service in Atkins Library.

 

Strategic Goal 6: Increase the effectiveness and efficient use of distance education learning spaces.

 

  1. Develop on-time and drop-in service portfolio to promote the use of distance education learning spaces.

  2. Partner with Distance Education and the Center for Teaching and Learning to establish summer content production for online courses using Fretwell 126, Atkins 143, and McEniry 111.

  3. Explore the creation of distance education learning space in Center City Building by fall 2018.

  4. Implement on-time call center support for WebEx, Kaltura CaptureSpace, and Canvas to promote their regular use in blended courses.


 

Strategic Goal 7: Provide professionally relevant training and experience for graduate students assistants and student workers in the areas of academic media production and digital technology systems design, installation, and maintenance.

  1. Create faculty fellow position to establish program for graduate assistants to create interactive components of digital learning objects.

  2. Create capstone project opportunities with film studies, communications, and game development programs for the production of digital learning objects.

  3. Create opportunities for students to earn professional certifications in digital audiovisual systems design and support (CTS, Crestron, Extron, etc.).

  4. Expand student participation in digital content production.

  5. Create student worker advancement opportunities for leadership roles in low-risk projects.


 

Strategic Goal 8: Maintain current knowledge of key trends, technologies, and support models with respect to effective learning environments.

  1. Identify critical knowledge domains for creation and maintenance of effective learning environments (e.g., audio/visual technology, control systems technology, campus information technology systems, assistive technology to provide learning space accessibility, and education research on effective learning environments).

  2. Encourage appropriate staff to join professional organizations, and attend conferences and training programs in the identified critical knowledge domains (e.g., the National Learning Infrastructure Initiative, EduCAUSE, NC Classroom Summit).

  3. Develop in-house training programs in the identified critical knowledge domains.

  4. Promote faculty research on teaching and learning in various types of learning environments.


 

Strategic Goal 9: Conduct consistent and meaningful assessment of policies, guidelines,  procedures, and operations with the intention of improving learning environments and end-user experiences.

  1. Assess the process and workflow for design of spaces with stakeholder partners.

  2. Identify courses and programs willing to assist with our formal assessment of the state of UNC Charlotte learning spaces.

  3. Conduct an annual survey of faculty and staff with regard to the ease of use, reliability and effectiveness of learning environments, interactions with Office staff, and website effectiveness.

  4. Survey students yearly with regard to the effectiveness of classroom environments.

  5. Use assessment feedback to improve support services and learning space standards and design.